Row.co.uk Blog

Here at Row.co.uk, the Gadget and Appliance Insurance firm, we're celebrating being shortlisted in the Claims Management Awards 2017. We are a finalist in the category for Insurance Claims Management Team of the Year, and are very excited for when the winner is revealed in London next month.

The criteria for becoming an award finalist was varied and highlighted all points of the claims process. This includes use of technology to maximise efficiency, demonstrating an ethical approach, and working to improve the image of the sector.

Row.co.uk not only aims to approve every claim, but we aim to approve claims fast. For gadget insurance we aim to get device replacements to customers within 24 hours, and repairs completed and returned within just days. Our appliance insurance is similar, with our nationwide engineers being sent out asap! We know what it's like to not have full use of your kitchen or electronic devices, so we work hard to settle the matter quickly and efficiently.

5 Top Tips for a Faster Insurance Claim:

  1. Have your proof of purchase (receipt) ready to send to the insurance company, as this will be required. If you can, send this to the insurance company straight after setting up the policy.
  2. Know your appliance serial number and have this to hand to tell the insurance company. This means the insurance firm can act fast if special parts need to be ordered and fitted by the engineer.
  3. For a mobile theft claim, make sure you've told your network provider to block your phone. You'll also need a Crime Reference number and a copy of the Police Crime report. For a speedy claim, try and get all of this within the first 24 hours of the incident.
  4. Make your claim as soon as possible after discovering the breakdown, damage or loss. Take a look at the insurance website or policy documents for instructions on how to claim. At Row.co.uk, you'll need to login to your customer portal and fill out the simple claims form. If you've forgotten your password, you can easily re-set this from your email.
  5. Insurance fraud is a big concern for all insurers, but as long as you tell the whole truth and nothing but the truth, there shouldn't be any problems. However, having witnesses to incidents or other things to back up your telling of events will greatly decrease the chance of there being any issues which drag out the claim process.

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