Row.co.uk Blog

How to Fix a Water Damaged Phone

It’s not a feeling anyone relishes. That moment of stark realisation and dread when you drop your beloved smartphone into the glass of whatever it is you’re drinking, into the bath or, heavens forbid, down the toilet.


You know instantly that, unless you are the proud owner of a swanky device with its own IP60-something rating for water protection, your lifeline to the rest of the world has probably just been cut, temporarily at least. If water gets into the inner workings, it doesn’t take long for a phone to fizzle out completely.


So is that it - are you going to have to bite the bullet and buy a new one? Not necessarily. If you act decisively enough, and follow these steps, you might just get away with resuscitating your trusty sidekick so it can fight to text, browse and snap another day.


Image result for water damaged phone


Take the phone apart

Assuming you haven’t got an iPhone or one of the modern sealed Androids, the first step is to take off the cover and remove the battery, SIM and any SD cards you might have for extra storage. If you have a model with a side-loading SIM and SD, which means you cannot get at them the same way you can the battery, focus on the battery first. This switches your phone off and immediately shuts down any electronic functions, which you don’t want with water around. If the phone has already powered down, don’t switch it back on, and don’t be tempted to start shaking it about - rather than drying it, you will only spread the water around.

Get rid of excess water

As you will have just taken your phone out of whatever you dropped it in or spilt on it, the main chassis and its components will probably be wet to the touch. To get rid of the obvious signs of liquid, first lay everything out on absorbent kitchen towel. Then you want to find a suitable cloth to wipe everything with. There are three important things to remember at this stage:


  • The cloth you choose must be soft enough not to risk scratching or marking sensitive surfaces. Cotton lens cleaners or similar are ideal.

  • You do not want to leave any debris on the inside of your phone. That is why you should never rub any components with a paper towel and only use a cloth you are sure is clean.

  • Be gentle. There is no point trying to save your smartphone from water damage if you then press too hard and break something delicate.

Absorb the hidden moisture

Even after you have wiped away any visible signs of liquid, there will be moisture you cannot see still in the device, especially in the hidden recesses you cannot get to. This is the tricky and crucial part of the operation - if you switch the phone back on with any moisture left in it at all, you could end up with the whole thing frying.


You need a bit of patience and luck here. You could try just leaving the taken apart phone open for a few days, but unless the atmosphere it is in is very dry, you risk any remaining droplets not evaporating out. The best bet is to leave phone, SIM and all in something that is good at absorbing water for a few days. Rice is one simple home solution, but if you can get hold of any silica gel packs, they will do a much more thorough and efficient job.


We’ve all heard the phrase prevention is better than the cure, but there is no legislating for accidents. So instead of prevention, we recommend precaution. If you do drop your phone in water, there is no guarantee you will dry it out and get it working again. That is why it is always best to take the precaution of having phone insurance, and at least then you have the safeguard of knowing you can afford to buy a new one.



*The information in this blog is designed to provide helpful information on the subjects discussed. Please seek a professional for expert advise as we can not be held responsible for any damages or negative consequences upon following this information.


*The information in this blog is designed to provide helpful information on the subjects discussed. Please seek a professional for expert advice as we can not be held responsible for any damages or negative consequences upon following this information.

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Dropped My iPhone and Now it Won’t Turn On!

Row.co.uk Blog

Dropped My iPhone and Now it Won’t Turn On!

Dropped iPhone - Please Help!

You went out with your friends to play some football; the match was going fine and you positioned yourself to kick the ball towards the goalpost. Running towards the ball, you kick it with all your might and you realise that you just scored a goal. Your team cheers for you and just when you felt a sense of pride, you noticed that your iPhone is lying on the ground, right on the spot where you made your goal.

When you pick it up, the screen is blank and it is not responding, no matter what you do. Panicking, you decide to take it to the nearest service centre. But hold your horses! There are a few fixes you can try on your own to revive your little companion.

dropped my iPhone broken needing repair

- Dropped My iPhone: Try Hard Resetting it

Press the home button and the sleep/wake button simultaneously and hold them together for about 10 to 20 seconds. You need to hold them until the Apple logo appears on the screen. If your phone powers back on and works normally, there was nothing wrong with it in the first place. In fact, your phone didn’t even turn off; rather it was on the entire time, but the software had crashed. Hence, the black screen

Dropped My iPhone: Charge Your iPhone

If that doesn’t work, you can try plugging your iPhone into the wall charger. If the Apple logo appears, the phone might have switched off itself as this is a common problem in an iPhone. If the wall charger doesn’t work, use your laptop’s USB port.

- Dropped My iPhone: Connect it to iTunes

Another option is to connect your iPhone to iTunes using the charging cable. In the event that iTunes recognises your phone, back it up straight away. In some cases, this signifies a hardware problem such as a damaged screen, even though there are no physical signs of damage on the screen itself.

If iTunes displays an error message, try a hard reset while it is connected. If iTunes gives you the option of recovering your phone, go for it. If nothing happens, your iPhone has developed an internal fault.

In the case that your iPhone develops a hardware fault such as a cracked screen, the only solution is to get it replaced. If your phone is under warranty, Apple will replace it. Otherwise, you will need to go to an iPhone repair centre. In some situations, your iPhone could have soaked up water; maybe the football field was wet or maybe it was raining.

If that’s the case, then you can try a home remedy. Place your phone in a bag of rice or better yet, packets of silica gel. Leave it overnight and try powering your iPhone the next day. Rice or silica gel is good at absorbing moisture; silica gel being the better bet as it is a better drying agent.

Remember, it's always a great idea to get your phone covered for situations like this. Check out our phone insurance.

*The information in this blog is designed to provide helpful information on the subjects discussed. Please seek a professional for expert advice as we can not be held responsible for any damages or negative consequences upon following this information.

Mobile Insurance Free Quote
Comments are closed