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Dropped iPhone - Please Help!

You went out with your friends to play some football; the match was going fine and you positioned yourself to kick the ball towards the goalpost. Running towards the ball, you kick it with all your might and you realise that you just scored a goal. Your team cheers for you and just when you felt a sense of pride, you noticed that your iPhone is lying on the ground, right on the spot where you made your goal.

When you pick it up, the screen is blank and it is not responding, no matter what you do. Panicking, you decide to take it to the nearest service centre. But hold your horses! There are a few fixes you can try on your own to revive your little companion.

·      Dropped iPhone: Try Hard Resetting it

First you need to find out whether there is a hardware problem or a software defect. And the only way you can do so is by carrying out a hard reset. Here’s how to do it:

Press the home button and the sleep/wake button simultaneously and hold them together for about 10 to 20 seconds. You need to hold them until the Apple logo appears on the screen. If your phone powers back on and works normally, there was nothing wrong with it in the first place. In fact, your phone didn’t even turn off; rather it was on the entire time, but the software had crashed. Hence, the black screen.

·       Dropped iPhone: Charge Your iPhone

If that doesn’t work, you can try plugging your iPhone into the wall charger. If the Apple logo appears, the phone might have switched off itself as this is a common problem in an iPhone. If the wall charger doesn’t work, use your laptop’s USB port.

·      Dropped iPhone: Connect it to iTunes

Another option is to connect your iPhone to iTunes using the charging cable. In the event that iTunes recognises your phone, back it up straight away. In some cases, this signifies a hardware problem such as a damaged screen, even though there are no physical signs of damage on the screen itself.

If iTunes displays an error message, try a hard reset while it is connected. If iTunes gives you the option of recovering your phone, go for it. If nothing happens, your iPhone has developed an internal fault.

In the case that your iPhone develops a hardware fault such as a cracked screen, the only solution is to get it replaced. If your phone is under warranty, Apple will replace it. Otherwise, you will need to go to an iPhone repair centre. In some situations, your iPhone could have soaked up water; maybe the football field was wet or maybe it was raining.

If that’s the case, then you can try a home remedy. Place your phone in a bag of rice or better yet, packets of silica gel. Leave it overnight and try powering your iPhone the next day. Rice or silica gel is good at absorbing moisture; silica gel being the better bet as it is a better drying agent.

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